I am currently getting all of a sudden an erroneous message, both on the website when I try to purchase an app, and in my mobile app when purchasing an app or trying to connect to my Quest 2, that reads "Are you sure? It looks like you haven't yet set up Meta Quest, which you'll need for [game title here]. Do you want to buy it anyway?" (In Devices on the mobile app, it just shows as not connected.) If I proceed with the purchase, it does show up in my Not Installed folder on my Quest 2.
I get notifications on my Quest from my phone such as incoming calls, etc., and I get notifications telling me a friend just got a game or is online in a certain game. Everything works just fine, aside from that message and the inability to connect to the mobile app.
I'm not sure exactly when it happened, but I noticed it Saturday the 8th.a
Anyone else experiencing anything like this, and if so, how did you fix it (assuming you did)?
Thanks for the input @Toastie213. We are in hopes that your comments might help others in the thread. @Maze_Merger, are you still having issues? If you are, please let us know so that we can try and help you troubleshoot some more or see if there are alternative methods we can take.
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Hey @Maze_Merger, We are just checking up on you to make sure that everything is working out for you. Please let us know if you are still having problems.
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I started getting this error message today when buying a game. I did buy the game anyway and it worked, but it's still coming up when I go to buy another. BTW I have a MQ 3 not a 2, so don't know why I'm getting this error.
Hey @CaesarNZ! Does the error say "Quest 2" even though you're on a Quest 3? Or is it just the same error? Either way that's definitely strange...
What did you do to get rid of the error the first time? I'm thinking you should be able to report it for now, so the team can take a closer look into what could be causing this error to pop up in the first place.
Through the darkness of futures past, the magician longs to see. One chants out between two worlds: Fire... walk with me
Hey EnderCat3, and thank you for your patience! We definitely understand how concerning it is to receive an error message when trying to purchase a game, and we'll be glad to look into this for you. Could you please answer the following?
Have you been able to make purchases before without this message popping up?
Have you tried logging out of your account and then logging back in?
Have you tried clicking Continue to see if it will install anyway?
We look forward to your response!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there! We're just following up with you to see if you still need assistance. If so, please provide the information from our previous message, and we'll assist. We hope you have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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