04-09-2022 03:14 PM
I used this card a few weeks ago and it worked fine but for some reason it refuses to work with Oculus even though I have purchased a game with this EXACT CARD before, I know the card has a balance and I've tried making this purchase on 3 separate devices.
04-12-2022 11:24 AM
Hey there! We're here to help out however we can! Do any other payment methods work on the account, or is it just that one that isn't working? Also, have you tried adding the card to a PayPal account to see if it goes through? You should also check that your financial institution hasn't placed any restrictions on the card recently, or that they aren't being blocked by them.
It would be easier to help out with this in a PM, so that we can gather more info regarding the account! Once you click on our name, click Send a Message. Make sure you're logged into the forums before doing this, though.
03-20-2023 03:02 PM
Hi so my card is not working through the website I am using and I tried it through a different web to see if it work and it did and it’s saying something about GraphQL found my card is declined but it ain’t. How can I fix it?
03-20-2023 03:44 PM
Hey there, @Eternal_Omen. We appreciate you reaching out and bringing your payment method issues to our attention. We know how important it is to be able to make your payment the way you intend, and how discouraging it can be when you can't. Not to worry, we will help you straighten this pesky tangle.
So we can get to the root of the cause, we just have a few questions.
Can you tell us the following:
We have also included payment method requirements.
Please let us know if you are still having trouble with this same issue. We are looking forward to your reply.
03-21-2023 04:02 PM
Hi again! We wanted to check in and see if you're still having troubles completing your purchase. Let us know if you need assistance, we're always happy to help!