03-16-2023 09:49 AM
There is a pop up that continues to come up that states "Social Platform Keeps Stopping" and gives 2 selection options, "App Info" or "Close App". Both choices just bring the screen pop-up back up, not allowing any form of closing or system access. Please help.
Solved! Go to Solution.
10-06-2023 11:13 AM
Don't worry, @TheLocalizer. Cloud backup is usually turned on automatically; we just like to have users check when they can just to be sure since it can be turned off by users if they choose. While progress can be lost, you never need to worry about losing any of your purchases, as those are saved to the account itself. You can check what is saved in the cloud ahead of time in your web browser here.
Please let us know if you have any further questions or concerns; we're always here to help!
10-07-2023 04:31 PM
It's not working
10-07-2023 04:31 PM
What do I do
10-09-2023 10:42 AM
Hey,
out oculus quest 2 keeps getting the above error msg. We’ve followed your instructions from another thread:
however, this doesn’t stop the error from returning. Why is this? What else can we do? We’re worried that we are going to lose everything, including all of our purchases, especially on gorilla tag.
Please could you help us…
Thanks
Sonnie
10-09-2023 03:20 PM
Hey I just want to say for others reading this if you've never factory reset before you don't lose progress or purchases ive done 3 resets now
10-09-2023 03:26 PM - edited 10-09-2023 03:39 PM
Yeah there's a knack to it, I failed a few times at 1st. You need to press the power and minus volume button at sane time the split second it starts turning back on. You'll then see a blue screen when you do you can let go on the power and minus volume (so - not + volume button) then using the volume as up and down you can select factory reset, when you're on that press power button to select it'll say you're going to delete your files or something you have to do it. But be assured I got all my stuff back all my cosmetics everything progress too The level of the game.. just make sure you go back into settings afterwards and type cloud data in bar and select on for data being able to be saved/stored something like that so that gives them permission to reload again if you need to ever factory reset .. hope this helps!! I've done 3 factory resets now on my quest 2 Meta you need to get me out this chat cos I'm helping folk still on this same subject .. they're coming to my emails. I don't mind too much I just hope more staff can help all these worried ppl
10-09-2023 03:43 PM
It's nothing to do with the phone mate..
Yeah there's a knack to it, I failed a few times at 1st. You need to press the power and minus volume button at sane time the split second it starts turning back on. You'll then see a blue screen when you do you can let go on the power and minus volume (so - not + volume button) then using the volume as up and down you can select factory reset, when you're on that press power button to select it'll say you're going to delete your files or something you have to do it. But be assured I got all my stuff back all my cosmetics everything progress too The level of the game.. just make sure you go back into settings afterwards and type cloud data in bar and select on for data being able to be saved/stored something like that so that gives them permission to reload again if you need to ever factory reset .. hope this helps!! I've done 3 factory resets now on my quest 2
10-13-2023 07:59 AM
Hello,
we keep getting the above message. It changes between that and Social Playform stopped working. We have tried to reboot but it doesn’t change. Now the quest 2 keeps just going to the restarting screen, powering off the going back to the restart screen again.
please could someone help us? We posted a couple of days ago but nobody has come back to us.
thanks
10-14-2023 10:41 AM
Whenever I log on to my quest it gives me a message saying "social network keeps stopping" and it gives me two options app info and stop app whenever I press any of them my quest just restarts. I cant do anything else and my meta quest app won't connect to my quest. Is there any way to fix this?
10-21-2023 05:43 AM
Yeah same thing but I worked hard downloading bonelab mods
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