09-20-202410:07 AM - last edited on 09-20-202410:08 AM by Eire_Max
Hi,
I got an email saying I needed to convert my account to my 11 year old son's account as he's under 13. I followed the instructions and amended the account to his email address. In the Family Centre I can see my account plus his account with all of his games. So far so good. However, I then need to re-register his Oculus 2 to the new account, Log into meta.com/device as instructed - as him. Great. Then it asks me to confirm my parent account - sends me a code to my email. Enter the code and get the message "Something has gone wrong". Can't go any further and don't get the prompt to enter the 8 digit code shown on his device. So now we have a device that doesn't work and as far as I can tell no easy way of getting support to fix this.
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