Hey there! We understand you're receiving an error when trying to connect to the Meta Store and that's not what we like to hear! With that being said, we would like for you to try a few thing before performing a factory reset.
We would like for you to disable and then enable the following on your mobile device:
Wi-Fi
Location Services
Please let us know if this resolves the issue. If it still persist, definitely reach out to us in a private message and we can continue troubleshooting this issue!
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Nevermind - I can' delete, but I can say after further research, I tried opening the Oculus app I hadn't opened in months and it needed me to log in again after the change to a Meta account. Once I did that, I checked and my headset will now show the store properly again.
Old post: I'm getting this to. It began immediately after I was instructed to create a new Meta account, which I did. Initially everything worked fine except for Explore and Store. A couple of sessions and reboots later, Explore now works but I still get this same message for Store.
Hi gwensparkle! We understand you're still encountering this in the Quest Store, but we're glad Explore is working for you now. We'd like you to ensure the steps we gave above have been done and if you have tried these steps, please send us a PM here or reach our email and chat teams HERE, and we'll get you taken care of. Thanks!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks! I think I wasn't very clear when I tried to update my post. I solved the issue by relogging into the Oculus app on my pc with the new Meta account. Once I did that, when I went to my headset the issue was resolved! All is good now. It was just a hiccup in switching to the new Meta account. 🙂
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