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Error message appears when trying to request a pairing code

Jenna19765
Honored Guest

Whenever I try to get this new device code it says error and I’d like to have that not happen so I can continue to use my oculus so I need to know how I can fix that 

 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Thanks for stopping by @Jenna19765. We hate to see that you are having such a difficult time using your headset. You might need to factory reset your headset if you haven't already in order to get a fresh pairing page. If you have tried doing so and if anything changed when you attempted, please let us know! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there @Jenna19765, we were passing by and wanted to check up on you. Were you able to get your headset up and running? 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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