Error message when trying to purchase and gift games

[CDS9094]

Hello all, basically since yesterday I've been getting this error message when trying to purchase a game. It is also doing the same on my brother's account. I get this message when using the app, web browser and headset. Is there a solution or is this account basically useless for buying games now? I have a meta quest 3 on the most recent update. Thanks everyone 

Update to add I've spoken to meta about this via live chat and 3 advisors basically said get someone else to buy it and game share- not a practical solution at all- with the final advisor I've tried actually saying they will look into the issue. Just wondered if anyone else is getting this issue

 

[rayne.553235]

Support is so horrible! After telling them about 5 times (to about 5 different “teams” they sent me through) that none of my 5 different payment methods had an issue on their end, they now want me to send them my bank statements verifying a declined transaction!! 
there was never a declined transaction! 
I can’t even use my Quest Cash that’s on my account! 
make it make sense, Meta!!! Because this is pathetic!!

[mychat.aa]

I really don’t understand why Meta’s system is preventing customers from buying games—it’s such a terrible mechanism.

I used to recommend Meta Quest to my friends, but since I can’t even buy games now, I don’t think I’ll be recommending it anymore. If my friends buy it but can’t purchase games, the device becomes useless, and they’ll just blame me for it.

I hope this issue gets resolved soon because the February sale only lasts until 2/23. I originally planned to buy more games during the sale, but since I can’t make any purchases, this is really frustrating.

If the issue is only resolved after the sale ends, I won’t even feel like buying anything anymore.

[mychat.aa]

I have the same problem as you, can you buy it?
Meta support asked me to provide information about my credit card being declined, but I purchased with Quest Cash, not a credit card.

[rayne.553235]

No im still unable to purchase. They’re now telling me I need to have a payment method attached in my account. Which I do. And now I got sent to another agent who asked for all the information once more, so it’s like starting over all over again with Meta support. That was 2 days ago. Still no response back. 

[mychat.aa]

I’m just like you—I’ve already gone through six different support teams, and each one made me explain my issue from the beginning again. They kept saying that my credit card’s issuing bank had restrictions and told me to check with the bank. But the problem is, I’m trying to buy Quest Cash—what does that have to do with my credit card?

To resolve the issue, I contacted my bank, and they confirmed that there were no restrictions. Later, I created a new account, added the same credit card, and tested a purchase. It worked perfectly fine, proving that the issue wasn’t with my credit card but with Meta’s system.

Now, my old account can’t buy games, can’t buy gifts for others, and can’t even receive gifts from others. But my new account has no problems at all.

Trying to explain this to customer support feels like hitting a wall. They keep assigning me to new support teams, and I’m starting to wonder if they’re actually AI because they all say the same things in an endless loop, and the issue remains unresolved.