07-11-202407:06 AM - last edited on 07-12-202412:34 PM by BlueberrieSmoothie
Hello, I just bought a new PC and I am trying to install the meta quest link software on it. It gives me an error saying I need to restart my pc for it to install but after trying that and several other solutions I have researched out I'm still having no luck. I have the firewall and antivirus turned off but that makes no difference...
Hey hey, @JLES-Wheeler! We know that having trouble installing the Meta Quest Link software can really slow down your ability to enjoy VR gaming, so we would love to look further into this for you in order to get you back to a smooth VR experience. Before we begin, can you please
Tell us more about your PC specifications. such as your processor and graphics card. Click here to view the minimum requirements to use the Meta Quest Link.
How much space do you currently have available?
Send a screenshot of the error you're receiving?
Tell us if the device ever worked before on a different PC?
Make sure all drivers are up-to-date.
Once you have tried and answered the following, we can know what course of action is best for us to take next. We look forward to hearing back from you soon!
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Hey again, @JLES-Wheeler! Do you still need help with the issue you are having when trying to install the Meta Quest software, or is there anything else we can help you with? If so, please feel free to reach out to us again at any time, and we would be more than happy to continue to help you further!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
09-12-202407:26 AM - last edited on 09-12-202407:28 AM by KaminasWife
I'm having the same problem. I also followed the online advice turned all firewalls off in defender, even uninstalled my virus protection and still same result.
My pc is way over the minimum requirements
I have over 1T of free space
I get the same error as Jles
It worked on this laptop with the quest 2. I uninstalled it and went to instal the new link and it does not work
All my drivers are up to date
Is there a solution to this? Looks like a lot of people are having the same issue!
Hey there @liveandlove, we'd love to help you out with your Meta Quest Link software!
Since you've tried some troubleshooting already, we'd like to invite you into our PMs where we can offer you some more in depth support. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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