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Error when casting Meta Oculus Quest 2 to Vizio TV using the Built-In Chromecast

djscene
Level 2

I have a new 70" Vizio TV and new 43” Vizio TV that both have built-in Chromecast. When I send a cast from Meta Oculus Quest 2 my TV recognizes the cast and looks like its starts to load on the TV screen. Shortly after the screen goes completely black and the Quest 2 says that was an "unknown streaming error". The Quest 2 has no issues connecting to other Chromecast devices, but for some reason my new Vizio TVs give me an error over and over again.

Both devices are Chromecast compatible 

Both devices are connected to the same 5G WiFi network

I've powered down both devices and switched off WiFi

I've rebooted my wireless router and TVs

 

Vizio 70” Model: M700Q7-J03 / Firmware: 1.520.24.2-2

Vizio 43” Model: M43Q6M-K04 / Firmware: 1.520.24.2-2

 

To troubleshoot, I purchased a standalone Chromecast HD, plugged it into my Vizio 70” TV and it connected exactly how it is supposed to with the external Chromecast. However, the built-in Chromecast maintains the same errors. 

In addition, I went as far as purchasing a new eero mesh internet router to troubleshoot and make sure it’s not “a router issue”. Vizio TV and Quest 2 are both connected to the same wifi. Vizio TV still says there is an error connecting thru “built-in Chromecast” when casting from the Meta Quest 2.

 

The direct response from Chromecast (Google) was:

*In this case, it does sound like the issue is isolated to Vizio's Chromecast built-in. If you can, make sure the Vizio TV is up-to-date on its firmware and also factory reset it. / Chromecast built-in is open-source software and Vizio would have modified the code in some way*

 

The direct response from Vizio customer support was:

*Because YouTube is casting to the tv then it would be an issue with the device manufacturer, I would recommend contacting meta for further assistance with that.*

 

I’m able to cast directly to “Built-in Chromecast” on my Vizio TVs. Just not able to cast the Meta Quest 2.

Why won't Quest 2 cast to a the built-in Chromecast on Vizio TVs ?

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hello there, @djscene. We appreciate you bringing up the issue of your Quest 2 not being able to cast on your TV. We know how inconvenient it is to have to go through this, and are happy to look into this with you! 

  • Have you tried restarting your headset?
    • To restart your headset:
      • With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen.
      • Select Restart. Your headset will turn off and then turn back on.
    • If you're unable to restart your headset:
      • Press and hold the power button for at least 10 seconds. This will manually turn off your headset.
      • Wait 30 seconds.
      • Press and hold the power button until your headset turns back on.
  • Have you also checked to make sure that all your devices (headset, TV, and phone) are updated as well? 

So we can dive deeper into this issue, we advise reaching out to our support team as well, as they have the tools to look into it further. Once you submit your ticket, our team will be happy to help you!