08-29-202212:34 AM - last edited on 06-11-202408:56 AM by TheLegend27
Has anyone encountered an error when after trying to link the oculus quest 2 HMD through a META account? I get a message to enter a code in meta.com\device but it gives the error.
I performed the whole registration process in the meta website, it logs in fine in the oculus app in desktop/mobile, but in the HMD it asks me to enter a code generated from the website (meta,com\device), and when I enter it - it gives an "account linked" message in website and HMD and right after that I get a message"an error occurred"
I am connected with a link cable.
here's a recording of what happens:
*Edit: eventually after months of back and forth emails with meta support which was kind but led to nothing, and after I did a factory reset like all suggested - the situation got WORSE! the headset was useless and didn't even pass the initial setup screen because it was unable to pair with my mobile phone. oculus support suggested I send the headset to them (which would be a PITA because I do not live in a supported country). luckily a local VR lab here in my country was able to do a software update/reset with an some kind of a dev external software/hardware. and now the situation got resolved.
This has been happening to me and there's literally nothing I can do about it. I've Factory reset it, removed the device from my account online, restarted my router, my computer, my phone, the app, signed out/back in a million times, nothing is working. I can't even get to the app that the "solution" suggests because the app can't even connect to it. I type in the 5 digit code and it says "Unable to Connect to your headset. Please try the steps below" (suggests bluetooth, checking internet, check that the screen is lit etc - all things I've done, none of which work.)
Hey there, @m3lon. We appreciate you bringing this concern to our attention. We know how important it is to connect your headset to your account, so we'd love to look further into your device.
For us to be able to, please send us a PM. To do so, either select our name to get to our profile page, or click here while signed in to the community. Next, click "Send a Message" to privately message us! We hope to hear from you soon!
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Hello, @m3lon! We're reaching back out to see if you were able to get your headset back in order! Should you still need assistance, please don't hesitate to send us a PM right here. We'll be glad to assist further!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
do you know what your local VR lab did? i'm having the exact same problem and meta support is awful to the point the only thing they managed to convey with their messages is "have you tried living in a supported country?"
any help would be appreciated as i'm pretty much stuck with a bricked headset that i'm still paying for 😕
So is this device bricked now? You meta guys are completely useless. In fact you rival microsoft support for the absolute lack of support and understanding of your own product. I'll never touch another meta headset thats for sure.
People are still complaining (including myse;f) about the silly code link problem and your horrible website with it's confusing, bloated layout and zero online chat service is not helping matters. You know this problem exists and that a factory reset does not help.
Hey there, @Sneakygloworm! We definitely want for you to be able to enjoy your time in VR, and that is hard to do if you can't link your headset to an account! We would be happy to troubleshoot this with you to see if we can get things working if you can reach out over a PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello there, @crickets_dontMeow! We understand you were wanting to connect the headset to the account. To get started on your VR experience follow the steps below:
To set up a Meta account as a new user:
Open the Meta Quest mobile app on your phone or put on your headset and follow the on-screen instructions.
There is also more information on Set up a Meta account on Meta quest page. We hope this helps, and please let us know if you still encounter any issues.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
This by far is not the fix for this problem, stop purposely spreading disinformation by tagging this as the answer.
Contacting the support is like talking to a wall, they refuse to help you at all and keep only forcing the same "Provide a US shipping address" crap, ruling out all other countries in the world.
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