cancel
Showing results for 
Search instead for 
Did you mean: 

Error when redeeming gift code - Code doesn't exist

InLikeTheRose
Honored Guest

Hi, I received a gift code for the game Arcade Paradise VR and it keeps coming up with "this code doesn't exist, check the email and try again" whenever I attempt to redeem it. I have tried redownloading the Meta Quest app, and also using it on desktop, but it just won't work. I'd love some help

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @InLikeTheRose! Thank you for reaching out. We understand that you are unable to redeem a game you were gifted. We want you to continue to have a great VR experience so lets jump right into seeing if we can get this handled for you.

 

Here you can find the steps on how to redeem your gifted app through the Meta Quest app, the Meta Quest store in VR, and a web browser.

 

If you have already tried all three options and still unable to redeem your gift we would like to have you send us a PM. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hiya! If you'd like continued assistance, feel free to reach back out anytime! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?