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Error when trying to buy games

Jakecake13
Honored Guest

So I had recently just got a meta quest gift card (3/2/24) and I keep getting an error when trying to buy the game. It says, "We've noticed something unusual, and for your security,this request can't be completed." I have bought many games in the past using my mom's card so I don't know why it won't let me buy one now. If you know how to fix this please reply. 

 

7 REPLIES 7

MetaQuestSupport
Community Manager
Community Manager

Hey there @Jakecake13! We received your PM and we will be with you as soon as possible! 

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Cheese7689
Protege

I’m dealing with this too. Did they fix it for you?

You can priv chat with them on here tho 

No but the private chat is pretty good there looking at it right now 

Thanks yeah, i did that too and they are looking into mine too. Just sucks and doesn’t make sense but, I’ll try to give it time to get resolved before i return mine. Just weird that they don’t have a phone number. Just really odd types of ways of contacting support. I bet they lose a lot of paying customers with this way of doing things. 

Yeah, best if luck to you.

You too

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