03-02-2024 05:09 PM
So I had recently just got a meta quest gift card (3/2/24) and I keep getting an error when trying to buy the game. It says, "We've noticed something unusual, and for your security,this request can't be completed." I have bought many games in the past using my mom's card so I don't know why it won't let me buy one now. If you know how to fix this please reply.
03-07-2024 01:32 PM
Hey there @Jakecake13! We received your PM and we will be with you as soon as possible!
03-07-2024 01:55 PM
I’m dealing with this too. Did they fix it for you?
03-07-2024 04:14 PM
You can priv chat with them on here tho
03-07-2024 04:15 PM
No but the private chat is pretty good there looking at it right now
03-07-2024 04:39 PM
Thanks yeah, i did that too and they are looking into mine too. Just sucks and doesn’t make sense but, I’ll try to give it time to get resolved before i return mine. Just weird that they don’t have a phone number. Just really odd types of ways of contacting support. I bet they lose a lot of paying customers with this way of doing things.
03-08-2024 01:17 PM
Yeah, best if luck to you.
03-08-2024 01:41 PM
You too
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