Every few seconds: "We can't find your sensor. Please connect your sensor."

[Geofflee]

My Oculus Rift CV1 was working fine a couple weeks ago. But today, I started getting a serious problem that completely prevents me from using the Rift.

Every few seconds, I get a notification saying "We can't find your sensor. Please connect your sensor." This is accompanied by Windows 10 making the USB disconnect and connect sound. It seems like the sensor is constantly restarting. I've tried everything including rebooting, different USB 3.0 ports, USB 3.1 port, and re-installing Oculus Home.

Anybody else getting this problem?

Is there a way to suppress this notification message? It does actually work for a few seconds in between the sensor restarting.

Looking at the service logs, you can clearly see the device being restarted due to "[DML:CameraImpl] WMTD302J30092Y: Performing a soft-reset to attempt to recover from catastrophic failure"

17/08 13:06:21.057 {!ERROR!} [Kernel:Error] Camera frame truncated
17/08 13:06:21.057 {WARNING} [DML:CameraImpl] WMTD302J30092Y: Camera frame truncated
17/08 13:06:21.057 {!ERROR!} [Kernel:Error] WaitForFrame wait failed - WAIT_FAILED
17/08 13:06:21.058 {DEBUG}   [HAL:CV1CameraImpl] WMTD302J30092Y: Checking for catastrophic failure cases
17/08 13:06:21.277 {WARNING} [HAL:CV1CameraImpl] WMTD302J30092Y: Original wireless stats: 
{
"currentTime": 532433, 
"strobes": 1593, 
"timesEnabled": 1, 
"timesDisabled": 0, 
"rssiChannel": 48, 
"rssi": -62, 
"beaconsHit": 14017, 
"beaconsMissed": 1293
}
17/08 13:06:21.277 {INFO}    [HAL:CV1CameraImpl] WMTD302J30092Y: Wireless metrics after 100 ms:
{
"currentTime": 532433, 
"strobes": 1601, 
"timesEnabled": 1, 
"timesDisabled": 0, 
"rssiChannel": 40, 
"rssi": -60, 
"beaconsHit": 14093, 
"beaconsMissed": 1296
}
17/08 13:06:21.277 {INFO}    [HAL:CV1CameraImpl] WMTD302J30092Y: Original driver stats:
{
"iso_read_submitted":10599,
"iso_read_completed":10594,
"iso_read_failed":0,
"iso_read_ntstatus":0,
"iso_read_usbdstatus":0,
"iso_read_length_error":0,
"iso_read_stream_error":0,
"iso_read_no_requests":0,
"iso_read_req_too_short":0,
"iso_read_request_completions":1594,
"iso_read_request_completed_bytes":1965233304,
"iso_read_request_total_bytes":1962785932,
"streaming_req_submitted":201,
"streaming_req_succeeded":201,
"streaming_req_failed":0,
"last_bad_isopacket_status":0,
"last_bad_isopacket_status_time":0,
"bad_isopacket_counter":0,
"interrupt_read_completed":508,
"interrupt_read_completed_bytes":0,
"interrupt_read_failed":0,
"interrupt_read_ntstatus":0,
"interrupt_read_usbdstatus":0
}
17/08 13:06:21.277 {INFO}    [HAL:CV1CameraImpl] WMTD302J30092Y: Driver stats after 100 ms:
{
"iso_read_submitted":10672,
"iso_read_completed":10667,
"iso_read_failed":0,
"iso_read_ntstatus":0,
"iso_read_usbdstatus":0,
"iso_read_length_error":0,
"iso_read_stream_error":0,
"iso_read_no_requests":23,
"iso_read_req_too_short":0,
"iso_read_request_completions":1602,
"iso_read_request_completed_bytes":1975096472,
"iso_read_request_total_bytes":1976858284,
"streaming_req_submitted":249,
"streaming_req_succeeded":249,
"streaming_req_failed":0,
"last_bad_isopacket_status":0,
"last_bad_isopacket_status_time":0,
"bad_isopacket_counter":0,
"interrupt_read_completed":511,
"interrupt_read_completed_bytes":0,
"interrupt_read_failed":0,
"interrupt_read_ntstatus":0,
"interrupt_read_usbdstatus":0
}
17/08 13:06:21.277 {!ERROR!} [Kernel:Error] Sync pulses sent but no frames received
17/08 13:06:21.278 {!ERROR!} [DML:CameraImpl] WMTD302J30092Y: Breaking out of capture loop due to catastrophic error. OVR Error:
  Code: -8020 -- ovrError_HALNordicSyncNoFrames
  Description: Sync pulses sent but no frames received
  OVRTime: 532433.478095
  Time: 2016-08-17 13:06:21 [277:420:100]

17/08 13:06:21.308 {!ERROR!} [HAL:CommOcusbvid] WMTD302J30092Y: CancelIoAndWaitForRequestCompletions: Failed to wait for all requests to complete.  Attempting to shutdown anyway.  Wait result: 0xffffffff, Last Error: 0x6
17/08 13:06:21.310 {INFO}    [DeviceEvent] SENSOR [WMTD302J30092Y] HealthChanged -8607 RepeatedCatastrophicFailure
17/08 13:06:21.310 {INFO}    [DML:CameraImpl] WMTD302J30092Y: Performing a soft-reset to attempt to recover from catastrophic failure
17/08 13:06:21.310 {INFO}    [HAL:CV1CameraImpl] WMTD302J30092Y: Initiating soft reset
17/08 13:06:21.310 {INFO}    [HardwareManager] Tracker WMTD302J30092Y got health event with error code -8607
17/08 13:06:21.331 {INFO}    [HAL:CommOcusbvid] OS Callback: sensor unplugged
17/08 13:06:21.331 {DEBUG}   [DML:EndpointManager] Disconnected endpoint: {'UUID':69664,'InstanceNum':28,'InterfaceName':'CameraInfo','DeviceType':'Camera','Path':'cv1:\\\\?\\usb#vid_2833&pid_0211&mi_00#6&13b51fbd&0&0000#{0b6cce76-2100-4c02-919e-01555ecba665}'}
17/08 13:06:21.331 {DEBUG}   [DML:EndpointManager] Disconnected endpoint: {'UUID':69654,'InstanceNum':29,'InterfaceName':'NVM','DeviceType':'Camera','Path':'cv1:\\\\?\\usb#vid_2833&pid_0211&mi_00#6&13b51fbd&0&0000#{0b6cce76-2100-4c02-919e-01555ecba665}'}
17/08 13:06:21.331 {DEBUG}   [DML:EndpointManager] Disconnected endpoint: {'UUID':69653,'InstanceNum':30,'InterfaceName':'Camera','DeviceType':'Camera','Path':'cv1:\\\\?\\usb#vid_2833&pid_0211&mi_00#6&13b51fbd&0&0000#{0b6cce76-2100-4c02-919e-01555ecba665}'}
17/08 13:06:21.709 {INFO}    [DeviceEvent] SENSOR [WMTD302J30092Y] Detached -8607 RepeatedCatastrophicFailure
17/08 13:06:23.392 {INFO}    [HAL:CommOcusbvid] OS Callback: sensor plugged in
17/08 13:06:23.393 {DEBUG}   [DML:EndpointManager] Connected endpoint: {'UUID':69664,'InstanceNum':31,'InterfaceName':'CameraInfo','DeviceType':'Camera','Path':'cv1:\\\\?\\usb#vid_2833&pid_0211&mi_00#6&13b51fbd&0&0000#{0b6cce76-2100-4c02-919e-01555ecba665}'}
17/08 13:06:23.393 {DEBUG}   [DML:EndpointManager] Connected endpoint: {'UUID':69654,'InstanceNum':32,'InterfaceName':'NVM','DeviceType':'Camera','Path':'cv1:\\\\?\\usb#vid_2833&pid_0211&mi_00#6&13b51fbd&0&0000#{0b6cce76-2100-4c02-919e-01555ecba665}'}
17/08 13:06:23.393 {DEBUG}   [DML:EndpointManager] Connected endpoint: {'UUID':69653,'InstanceNum':33,'InterfaceName':'Camera','DeviceType':'Camera','Path':'cv1:\\\\?\\usb#vid_2833&pid_0211&mi_00#6&13b51fbd&0&0000#{0b6cce76-2100-4c02-919e-01555ecba665}'}
17/08 13:06:23.832 {INFO}    [HAL:CV1CameraImpl] WMTD302J30092Y: Camera back online
17/08 13:06:23.832 {INFO}    [DeviceEvent] SENSOR [WMTD302J30092Y] TrackingChanged 0 
17/08 13:06:23.832 {INFO}    [HW:Enumeration] Re-enumerating cameras due to hardware change
17/08 13:06:23.833 {INFO}    [HardwareManager] Tracker WMTD302J30092Y got detached event with error code -8607
17/08 13:06:23.834 {DEBUG}   [SystemStatusManager] Critical state detected, switching to UM
17/08 13:06:23.834 {INFO}    [LifeCycle] Request Location: UM
17/08 13:06:23.834 {INFO}    [LifeCycle] Push Location: UM
17/08 13:06:23.834 {INFO}    [LifeCycle] Starting Transition [FAST]: LANDING -> UM (6)
17/08 13:06:23.834 {INFO}    [LifeCycle] Send Fade: (6, BLACK, LINEAR, 250)
17/08 13:06:23.834 {INFO}    [HardwareManager] Obstruction changed: vrHardware
17/08 13:06:23.835 {INFO}    [HardwareManager] Tracker WMTD302J30092Y got tracking event with error code 0
17/08 13:06:23.854 {DEBUG}   [HAL:CV1CameraImpl] WMTD302J30092Y: Using raw uncompressed mode
17/08 13:06:23.863 {INFO}    [HW:Enumeration] 1 sensors detected
17/08 13:06:23.863 {INFO}    [HW:Enumeration] Trying to connect to sensor WMTD302J30092Y
17/08 13:06:23.863 {INFO}    [HW:Enumeration] HMDs: 1, Displays: 1

[cybereality]

Please try using a USB 2.0 port.

[Arock387]

Cyber. that doesn't fix the problem.  I'm having the same issue and have tried every USB 3 and 2 on my board and case and it doesn't solve it.  It needs to be solved quickly as this is a pretty huge thing.  It is literally dinging at us every few seconds and interrupts everything from streams to games to music.  The system should not even be trying to detect the sensor when Home is not in use. 

I have been a defender for Oculus for a while.  This is getting pretty unacceptable though

[TC1999]

Sorry geofflee it looks like you suffering from the same issue a number of us are having since the last home update to 1.7

Hoping a new update is out soon to fix it.

[cybereality]

OK, can you please upload these log files? Thanks.
https://forums.oculus.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-ri...

[Ahser]

I have the same issue, it worked fine a few days ago, I'm guessing something must have changed in an recent software update that needs to be reversed A.S.A.P!

[Jadziyah]

A bunch of people discussing the same issue in this thread, but I guess we have to post here for response...? 

Ok. Well here is my file @cybereality  

[cybereality]

Sorry for the delay. Let me have someone look into this.

[Nukey75]

also having this problem,any fix for this??

[masta2k9]

me too...Rift is not usable with this bug,
Every minute my Sensor get disconnected.

Event Viewer:
18/08 20:54:09.623 {!ERROR!} [DML:CameraImpl]
WMTD202C100K62: Breaking out of capture loop due to catastrophic error. OVR Error:
  Code: -8020 -- ovrError_HALNordicSyncNoFrames
  Description: Sync pulses sent but no frames received

Please Fix ASAP
Thanks