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Every game gets stuck on loading screen

Vcize
Honored Guest
I just got my Quest 3 in and set it up, downloaded some games.
 
Every game I try to start up gets stuck on the loading screen. The little title screen with the name of the game, and then the 3 white dots blinking like it's loading. It will just sit there forever. Hours, if I let it.
 
So far I have tried Beat Saber, Vader Immortal, and Walkabout Mini Golf.  All three do the same thing. Meta Horizons, oddly, is the only thing I've found that will load in.
 
I have tried quitting and resuming the games, hard reboot of the device, etc.
2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

We know how exciting it can be to explore all the new worlds and possibilities of a new device. Rest assured we will do what we can to help get things running normally.

 

First of all It would be worth ensuring that your device as well as the games are updated to the latest versions.

 

In addition performing a hard reboot can sometimes clear up nagging issues.

 

  • Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
  • Use the volume buttons on your headset to highlight "Reboot Device" and press the power button.
  • Use the volume buttons on your headset to highlight Yes and press the power button.

You may also find it beneficial to reinstall the games and see if the issue persists.

 

If you are still running into trouble feel free to message us directly, you can do so via PM or the following link- https://www.meta.com/help/support/

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there,

 

Just checking in to see if you still need a hand.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!