03-30-2023 04:03 PM
Hi, I’m currently typing this on my phone with cellular data sense using my main Wi-Fi won’t work with anything meta. If anybody can help me fix this please do. Everything and I mean EVERYTHING meta related doesn’t work, the pc app, mobile app, and the oculus profile doesn’t work, all because of my main Wi-Fi just not working (it works with everything else btw). Meta discriminates my Wi-Fi for some reason.
03-30-2023 06:07 PM
Hey there @Juicey.Box, welcome to the Community Forums! Have you already attempted to power-cycle both your headset and your router?
Make sure that your router doesn't have any type of anti-virus enabled within the network as this may have some issues as well. Please try power-cycling both and let me know how it goes, we'll look into other troubleshooting right after!
03-30-2023 06:28 PM
Hello!
Thank you for responding, but yes I have power cycled both the router and headset to no avail.
03-30-2023 06:47 PM
Thanks for following up! In that case, I'd recommend you Submit a Ticket with our online support team as they have a lot of more capabilities through that platform. After gathering some information, they'll be able to look into this issue further through our application and see what the issue may be with the connection.