cancel
Showing results for 
Search instead for 
Did you mean: 

Experiencing Tracking Issues

jamarionbaker.2022
Honored Guest

For some reason ive tried multiple troubleshooting steps and my controllers still don't seem to work. The right controller just keeps floating/glitching away and it wont stop. Ive tried replacing batteries, removing batteries and waiting 30 seconds to a minute, resting the headset(factory reset), updating the controllers. Unpairing and pairing the controllers, and the aluminum foil method. Why wont anything work? I honestly would like a free controller because nothing works.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @jamarionbaker.2022! Having your controllers not tracking properly would make gaming difficult, and we want to make sure we look into everything here to make sure we get you back to gaming quickly. Can you answer the following questions so we can narrow down the troubleshooting we would need for your case:

 

  • Has your play area changed recently?
  • Have you tried different play spaces?
  • Has the tracking worked properly before?
  • Are you using third-party accessories or covers with your device?
  • Are you experiencing this issue with just the right controller, or are you seeing this with both controllers?
  • When does this issue occur? Does it happen only in certain games? Does it happen in the Home environment or in menus?

We hope to hear back from you quickly, so we can help you get things working normally and back to gaming!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?