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FACTORY RESET

AstronautVR788
Honored Guest

My nephews Oculus Quest 2 has gone into a boot loop, I have tried the power off option a few times and this hasn't helped so my next option was to perform a factory reset.

I understand this will wipe all data from the headset but this can be re installed via the oculus app but my nephew who is only 9 is upset he will lose all his cosmetics / shiny rocks etc that he has on Gorilla tag.

Can somebody just let me know exactly what will be lost and what is recoverable as I don't see any other way of proceeding to allow him to get back to using this headset?  

 

 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello! When performing a Factory Reset we do want to make sure the Cloud Backup is on as this will save the data from games and your device! You can check the following by clicking here to see what apps have Cloud Backup: 

 

  • Go to secure.oculus.com/my/cloud-backup/ on a computer.
  • Use the search field to filter for any specific application, or scroll through the table to view which of your applications have Cloud Backup enabled.

In addition to make sure your Cloud Backup is on overall just follow these steps: 

 

  1. Put on your headset, then hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
  2. Select Settings.
  3. Select System, then select Backup.
  4. Select the toggle next to Cloud Backup to turn Cloud Backup on or off.

We hope to hear back from you as we will be patiently waiting for your update!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello? Just passing by to see if the following worked for you? We want to make sure we can get you back on track!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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