02-12-2025 08:35 AM
Someone loggedinto my MetaQuest 2 from a FB acct on a computer, changed all my security codes... I had to factory reset my headset to get back on. It has all kinds of social stuff downloaded and said it paired to my headset but I guess its paired to a computer and the help section says I need to sign out of FB. I dont have FB. I just put all my pymt info on, joined the monthly plan. The hacker sogned up for 1 click settings which I was able to stop and then when I plugged my headset in last night it was in factory reset mode. Lucky I saw that. Any help would be appreciated.
3 weeks ago
Hi there, thank you for bringing this to our attention.
We want all of our users to have the best gaming experience possible, therefore, we'd love to look into this for you.
Would you mind contacting our wonderful Customer Support team so that one of our lovely colleagues can investigate further.
Hope to hear from you soon!
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