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FB account disabled

sonyawiley
Honored Guest

The reason Facebook is giving me for my account being suspended doesn't make sense.
The message says that my account is suspended "because your Instagram account victor6bush1 doesn't follow our rules." And it tells me to log into my Instagram account to appeal. But I don't have an Instagram account associated with "victor6bush1" so I can't appeal through that. And my personal Instagram account, sonyawiley, doesn't give me an option anywhere to appeal. HELP!

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hi there!

 

Thanks for reaching out. We understand that it can be frustrating when your Facebook account gets disabled. 

 

We'd love to help you with this but we only have access to Meta Quest accounts via this forum. We'd advise revisiting the Facebook Help Centre for further help with this and also the Instagram Help Centre if that's where you've been advised to go. 

 

We know this isn't the answer you wanted but we hope this provides some clarification on the type of accounts we can help with on this VR forum. Hope this helps! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

This does not help. Neither the FB or Instagram Help Center allow for me to appeal and no one responds to my emails or when I "report a problem." 

Sadly, all they can do is offer the script answer of FB and Insta help pages, which in fact do not help. My FB is permanently disabled, and there is no one to contact, at all. I don't think FB has customer service anymore, just an outdate help page.

Since you are unable to help, and the FB help page does NOT help, who can we actually contact on the Facebook side to help us?

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

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