Face Tracking/Eye Tracking are not working with Quest Pro

[DToad_0325]

Hello, I am a user who has been using Quest Pro for about 6 months.

Quest Pro, which I was using well, cannot track my eyes and mouth movements. Even though eye tracking is turned on, my eyes do not move at all. Mouth tracking only works when I am speaking or when I smile.

This issue seems to have existed since before(https://communityforums.atmeta.com/t5/Get-Help/Face-Tracking-Eye-Tracking-problems-With-Quest-Pro/td...)(https://communityforums.atmeta.com/t5/Get-Help/Quest-Pro-tracking-lost-loop-issue-SOLVED/td-p/102737...).

Is there a feature on the hardware side to calibrate facial expressions? This issue seems to happened right after I wear the HMD and closed my eyes for a long time, and then hardware turned off automatic (maybe HMD think I was AFK?) . So I turned on the HMD again and this issue happened.

Of course, I have tried actions like factory reset, turning tracking features on and off, and deactivating fit(?). Is there no other solution available?

[MetaQuestSupport]

Hey there, @DToad_0325. We definitely want to make sure your movements within VR are tracked correctly, so we'd be happy to continue working with you to take a closer look! 

With your steps already completed, we'd like to gather a few more details regarding your device: 

• Current software version running on the headset
• Has a bug report been submitted on your device?
• Make sure your play area has enough lighting
• Hard reboot the headset by holding the power button for 30 seconds

Once confirmed, do send us a PM as we'd like to look further into the device. To send us a PM, either select our name to get to our profile page, or click here while signed in to the community. Next, click "Send a Message" to privately message us! We look forward to speaking to you soon! 

[MetaQuestSupport]

Hi again! Do you still need any help?

[DToad_0325]

Hello, thank you for your response. I hope this issue gets resolved soon as well. Below is the additional information you requested:

• I have attached the version information in a photo.
• I have also sent the bug report.
• There is sufficient lighting.
• I tried rebooting by holding down the power button for 30 seconds, but the issue still persists.

I will also send a private message.

Please provide further assistance.