02-20-2025 03:42 PM
My Facebook and Instagram profiles were hacked. I managed to recover Instagram.
The problem I have is with Facebook, because the profile was disabled and was associated with the hacker's Instagram account. That profile has also been disabled.
For this reason, the help center has no option for such cases.
I have too many precious memories on my Facebook. Help!
My profile is https://www.facebook.com/kennysivi
02-20-2025 11:33 PM
Hi there @kennysivi,
We understand that you're having issues with your Facebook account and would like to recover your precious memory, while we here at Meta Quest mainly focus on the VR side of Meta and do not have the tools to help you out with your Facebook account, we would be more than happy to point you in the right direction.
We would recommend the Facebook help center for both the disabled account and hacked account, please follow the links below to find the support that you are currently requiring:
If you would have any queries relating to the Virtual Reality side of things, then we are always here and ready to help out at any time!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset