I recently discovered that my Facebook account was disabled, seemingly due to a strange random Instagram account. When I try to appeal, it requires me to log into Facebook, but I cannot log in because the account is disabled.
I am given the option to download my data and log in via Instagram, but Instagram does not provide an appeal option—only more redundant information.
All the support links I’ve followed lead to the same unhelpful pages with no way to actually submit an appeal.
The email I received states that my Facebook account linked to my Oculus device is disabled, but Meta VR (Oculus) support is under the same no-customer-service system, leaving me stuck. Info said to follow the link in the email, then the link sends me to the same info.
The most frustrating part is the repetitive, circular responses from Meta. The only information available is generic reasons why my account "may have been" disabled or suspended, which does not help in actually resolving the issue.
These are the redundant links and messages I keep getting:
"Why Your Account May Have Been Disabled or Suspended" – This page lists possible reasons but provides no way to appeal.
"If you believe this is a mistake, you can request a review" – But there is no visible option to request a review anywhere.
"Log in to Facebook to submit an appeal" – I can’t log in because my account is disabled!
Oculus Support refers me back to Meta, and Meta refers me back to Facebook, completing the cycle of no real resolution.
I still have access to my Instagram account, but the Facebook login requirement prevents me from taking any action.
Has anyone successfully bypassed this cycle and submitted an appeal? Is there any direct Meta contact for urgent account recoveries?
We’re sorry to hear you are having trouble with your Facebook account however we here on the community forums can’t assist you with this directly.
We can offer support for Meta Quest accounts or Quest device specific issues, but anything related to Facebook account issues we unfortunately don’t have the ability to help with.
For disabled or banned accounts, the best place to go to get help is here.
We will be closing this thread since there’s nothing else we can do to help.
