My Facebook account was hacked; I do not believe the hacker still has access because the account is now locked but he was able to setup 2 factor authentication using a 3rd party Authenticator. I still have access to the phone number and email addresses on the account but cannot get passed the Authenticator. It doesn’t give me an option to use my phone or email. I can even reset my password, but cannot login. I have my instagram account and my oculus account linked to this Facebook account…any advice on by passing the Authenticator?
Hi, we’re sorry to hear you are having trouble with your two factor authentication however we here on the community forums can’t assist you with this directly. We can offer support for Meta Quest accounts or Quest device specific issues, but anything related to Facebook account issues we unfortunately don’t have the ability to help with. If you are having issues with 2FA, the best place to get help is here: https://www.facebook.com/help/147926301947841
We will be closing this thread since there’s nothing else we can do to help.
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Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
