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Facebook - Loss of Business Page Ownership

ro.li.787903
Honored Guest

Hello,

I'm writing in this forum because I've been facing an issue for weeks that we haven't been able to resolve.

Here the details:

1. Unauthorized Access and Loss of Page Ownership: In February, I noticed that someone accessed my Facebook Business profile using my credentials and removed my ownership of my company page.

2. Ad Account Suspension: Last summer, I created an ad with graphics that might have resembled an e-commerce site, which I don't have. Facebook blocked the ad. Due to personal reasons, I didn't use Facebook for several months. Upon returning to the Meta Business page, I discovered that my ad account had been suspended because of that ad.
I have available credit but cannot contact support through the Ads Manager, neither to get the money back.

3. Instagram Management: I manage the same company page on Instagram, which was previously linked to Facebook.

4.Available Documentation: I can provide Facebook with my ID, an invoice proving ownership of the company's domain, and screenshots of past ads for that page.

I firmly believe I have the right to access the data of my company.

How would you proceed in this situation?

Thank you.

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