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Facebook account hacked - Name was changed - I need to wait 60 days to change it?

Rumson21
Honored Guest

I was hacked a week or so ago and the hacker changed my Facebook name.
I got my account secured but now I have to wait 60 days to change my name?

My account name hasn't been changed in 18 years, why was it allowed?
When I used the process to report it, my e-mail address, contact details and everything was addressed but not my account name?

And it is impossible to get any human-being help through Facebook's help center. I've reported this without any responses. What do I do?

1 REPLY 1

kh.laura
Moderator
Moderator

Hi, we’re sorry to hear you are having trouble with your Facebook account however we here on the community forums can’t assist you with this directly. We can offer support for Meta Quest accounts or Quest device specific issues, but anything related to Facebook account issues we unfortunately don’t have the ability to help with. If your account was hacked, the best place to get help is here: https://www.facebook.com/help/1306725409382822/ 

 

We will be closing this thread since there’s nothing else we can do to help. 

 

Thanks