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Facebook email change doesn't reflect Oculus email?

Anonymous
Not applicable

I use my phone number to log into Facebook and I recently realized I had an old email (hotmail lol) that I never use. I went to change my Facebook email to an email I actually use, but my Oculus email remains as the hotmail one. Facebook profile in settings shows my updated email as well.

Unfortunately I needed to update my email to reset my pin as I had forgotten it (honestly don't even remember setting it during the first time setting it up) so I'm in this weird purgatory.

Is there any process to update my email, using my linked Facebook account, without needing my pin? Or did I just get wrecked?

5 REPLIES 5

nick.gardiner.100
Honored Guest

Can you still access your hotmail account? If so, there shouldn't be a problem. Just go to the security settings on your profile on Oculus.com, then Edit PIN and then forgot PIN. If you can't access hotmail (nothing wrong with hotmail, still use it lol), then you'll have to open a live chat with Oculus Support, or open a "Customer Support Ticket" (that's what they call it anyway). I copied the link for that to save you the hassle of looking - https://tickets.oculusvr.com/hc/en-us/requests/new      

LeeMeidan
Honored Guest

I have a really similar problem... Any more helpful tips?

I'm afraid that's about the limit of my knowledge on the subject sorry.

Anonymous
Not applicable

I figured out that If you login to Oculus on a computer you can edit your email under your profile.

MetaQuestSupport
Community Manager
Community Manager

Hey there, Chadlysmith! Please feel free to reach out and submit a support ticket here or send us a PM be clicking here or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. An agent will be with you in no time to assist you with changing your email linked to your Oculus account. Hope this helped! 😁👍

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