02-03-2024 03:29 PM
Haven’t used my oculus 2 in months. When I signed in with my email I used for my account, it forwarded me to login with my Facebook page which created a new account. So now I cant log in my old account and am unable to access all the games I purchased. I still have all of the receipts. How can I get this resolved???
02-05-2024 05:26 PM
Hey there! Access to your old purchases is really important. We know how it is when an account goes rogue, and we would love to help you lasso it back into your control.
So that we can collect some private account information, and help keep it secure, can you please reach out to us privately from our Profile Page? You can do so while logged in by hitting "Send a message". From there, we would love to investigate further and help you out however we can. We look forward to hearing from you soon!
02-06-2024 05:31 PM
Hey again, @user_957535455683449. We would love to help you get back into your account however possible. you can reach us at any time from our Profile Page at your earliest convenience.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset