09-05-2024 09:36 PM
Hi ,
I have purchased meta quest 3 2 months back. I purchased it only to play IB cricket. in first month i was facing ball timing issues in game, so i thought it could be due to i am new to game.but after playing for 1 month. I came to realize that these are tracking issues with controller. it works for few minutes after starting headset then it starts having the issues. i usually can't time the balls properly.bat flows in air some time.
and this issue is consistant after 15-20 min of game play. I had done reset through app as well reset true headset power button as stated in some communications. but nathing worked.I switch off any multiple color light in the room. playing completely in white light mounted over head. still tracking seems to be fine in initial 10 -15 min. then it starts behaving weird, I have to restart headset to fix this.
09-07-2024 07:03 AM
Hi @akki136, we're disappointed to hear you're not able to get the full immersive experience of the cricket pitch in your Meta Quest due to technical glitches and tracking issues. Therefore, here are some troubleshooting steps regarding controller tracking issues for you to try :
If the above steps are not helpful for you, feel free to get back to us.
09-07-2024 10:20 AM
you have not read it correct. i have checked and tested all your mentioned points because same response i saw in multiple other post as well.
1)I am playing in white light room and swtiched off any other light in room.
2)battery of controller is 100 % charged.
3)playing without any controller acessory.
4)I did hard reset quest 3-4 times controller 4,5 times and tested with 4 different batteries.
5) as reset was done 4.5 times so Unpair and pair is not in question.
all effort went in vein and it seems to be started with v69 update.
09-07-2024 11:21 AM
Hey @akki136!
Sorry for misunderstanding the previous message.
We are going to pass this on to our brilliant email support team, who will be able to dig a little deeper into the issue and hopefully find a resolution for you!
Could you please provide your preferred email address for them to contact you on and full name?
09-07-2024 11:24 AM - last edited on 09-10-2024 11:23 PM by KaminasWife
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09-08-2024 11:23 AM
Hi there, @akki136!
We would like to invite you into our DM's for further assistance!
To send us a message, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us!
Please remember, you must be signed into the community first to send us a private message.
09-09-2024 11:32 AM
Hi, @akki136 !
We just wanted to check in with you, to ask if you're still encountering this error and require support?
We are always happy to assist, so please do not hesitate to reach back out!
Have a great day, and take care!
09-10-2024 11:03 PM
Issue exist and it seems to be controller issue. As controller of quest 3 has no ring of ir led.which has caused it's limited visibility to cameras. That is supposed to be meta design issue.
09-10-2024 11:15 PM
Hey again! Thanks for getting back to us!
We love to hear feedback and creative ideas from our users, so if you have any suggestions for us in regards to improvements and potential changes, please feel free to head over to our ideas forum, which we have linked here!
We hope that you enjoy the rest of your day!
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