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Factory Reset

D-Nice_324
Level 2

My Oculus 2 was factory reset and now unable to reconnect to app. Can the headset be reconnected to app/account after factory reset? If so, are there different steps to follow. I keep getting an error to try again when attempting to connect the headset through the app.

2 REPLIES 2

When this has happened to me I've tried connecting it to a different device. If you don't have more than one, can you ask someone to install the Oculus app temporarily for you? It's only needed for the initial connection to your account.

MetaQuestSupport
Community Manager
Community Manager

Hey guys!

 

We thought we'd pop in and offer some helpful tips! Since performing a factory reset is returning the device to it's out of the box settings, it makes it unfamiliar to the app sometimes. All one is needing to do is simply sign out of the app, uninstall the app, reinstall and then sign back into the app! After that you should be good to go!

 

As well, if you guys are ever needing anything you can always either PM us or reach out to one of out awesome support agents here: https://metaque.st/Support

 

In order to PM us, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We are always here to make sure everyone is well taken care of!