We thought we'd pop in and offer some helpful tips! Since performing a factory reset is returning the device to it's out of the box settings, it makes it unfamiliar to the app sometimes. All one is needing to do is simply sign out of the app, uninstall the app, reinstall and then sign back into the app! After that you should be good to go!
As well, if you guys are ever needing anything you can always either PM us or reach out to one of out awesome support agents here: https://metaque.st/Support
In order to PM us, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We are always here to make sure everyone is well taken care of!