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Factory reset- can't find my games

Guacamole235
Honored Guest

My friend did a factory reset on my oculus 2 as a joke I need help I lost all my games I paid for help me

 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Guacamole235, and have no worries! While that was a mean joke your friend pulled, we can definitely get your games back by making sure you're signed in to the correct account when setting up your device. Currently, have you reconnected the headset back to the mobile app? If so, are you able to see your games still listed on the mobile app? 

If your games are not there, the current account signed in to the headset was not used to purchase your apps, so we'll want to review past purchase emails to confirm your login details. From there, if any issues persist, do let us know! We want to make sure you're able to get back into your account!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Guacamole235. We just wanted to stop by to see if any further assistance was needed with accessing your beloved games. If so, do let us know! We'd love to continue working with you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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