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Factory reset can’t proceed due to software update needed

Anonymous
Not applicable

Factory reset oculus quest 2 now stuck in controller linking screen app won’t connect to headset due to software update needed…

5 REPLIES 5

lebraeu
Protege

same probleme here

Anonymous
Not applicable

Yeah brutal finally decided to get into this stuff and day one I can’t even use it lol… but the pairing menu was fascinating for about 10 mins

Hello @Anonymous. Thank you for contacting us. We understand that you're having pairing your device with our app due to you needing an update . No need to worry, we're here to help!

 

This an ongoing issue. Our engineers are working hard to resolve this issue  as quickly as possible. Please submit a support ticket so that we can look further into this. 

 

We look forward to hearing from you.  

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Zeroxc
Protege

still not worming over a week now

what’s going on with this? how is my oculus supposed to get the latest update that’s supposed to fix this if i can’t even connect it to wi-fi because i can’t get through the set up? i’ve reached out multiple times and im extremely frustrated.