I need help with pairing. I factory reset my oculus and now I can’t pair it to my phone, it says unable to connect to headset please try again later and I’ve tried everything it said I just wanna play someone help! 😞
Hey there, @xozv! We want to do our best to get your device back up and running, so let's work together to get to the bottom of this! To start, we have some questions:
Do you see a pairing code in your headset?
If so, how many digits are there?
Have you tried reinstalling the mobile application?
What other troubleshooting steps have you tried so far? We don't want to make you repeat things unnecessarily.
We look forward to hearing back from you!
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Hello again, @xozv! We noticed that we haven't heard back from you yet. If you still need help with this, please let us know. We're more than happy to continue looking into the matter together!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi! Sorry for the late response I was busy but yeah, I tried the things you said. I also tried completely shutting off my phone and deleting the app again but no luck.
Thank you for letting us know! We understand that life can get busy, so no worries there. Being stuck and unable to pair is no fun at all and we would be happy to help you however we can. We have some more suggestions that we would like you to try which, could help you get things paired up:
Ensure that Bluetooth is enabled on your phone.
Ensure that no other Bluetooth devices are connected to your mobile device, especially things such as smartwatches or earbuds.
Clear the Bluetooth cache on your phone.
Double check the app permissions for the Meta Quest mobile app and ensure that it has the requested permissions allowed.
Remove any unsupported third-party accessories that may affect communication, such as headset covers.
Try using another mobile device entirely for the Meta Quest mobile app.
Try pairing under a different Wi-Fi network.
Try performing another Factory Reset on your Meta Quest headset.
If you continue to have issues, please be sure to let us know. We would be happy to look into this further. You can message us directly from our Profile Page, where we can look into any alternative options to get things pairing once again. We hope these steps help! And we look forward to hearing back from you at your earliest convenience.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again, @xozv. We do understand how busy life can be. If you are still having these issues, feel free to reach back out to us at any time and we will be happy to continue where we left off. Please be sure to review our suggestions above and reach out to us directly from our Profile Page while logged in by clicking "Send a message". You can also click on our username and view our profile. We hope to resolve these matters as soon as possible!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We appreciate the follow up! We absolutely want to get to the bottom of this as quickly as possible. To investigate further, we'd like to ask you to reach out to us in a PM and we'll gather your device information securely. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Great! We see your message and we'll be with you shortly.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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