cancel
Showing results for 
Search instead for 
Did you mean: 

Failed referral credit

NINJA650.650
Honored Guest

Hi sent a friend my referral. Code  they used it but none of us got credit  have contacted  meta but no reply  

Thanks 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @NINJA650.650! We understand that you're reporting issues with a referral credit that you and your friend did not receive. We know how important those credits can be to enjoying time together, so let's work together to see what happened! 

 

The steps that must be taken to set up a referral are quite specific, so please check this page to make sure that everything was done properly. In addition, you can read the full referral program terms and conditions here.

 

If everything was done right, then let's look into the matter a little more. In order to keep your account information safe, please reach out to us through PM so we can take a closer look! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello again, @NINJA650.650! We want to make sure that you are fully taken care of. If you still need help, please feel free to reach out to us privately, and we will be more than happy to continue looking into this together!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?