How do I report a meta horizon account? Somebody hacked my Instagram account and attached their meta horizon account to it. After 3 weeks I have finally gained back access to my account but I cannot remove their meta horizon account from it as they have set up two-factor authentication for the account. I know it is a fake account because my name (spelled incorrectly) was used to make it. I have the username and email address of the account.
Instagram support has been really unhelpful. I have paid for meta horizon as they promised impersonation protection but they have been pretty useless too - they said it is out of their hands and I must contact meta horizon about the issue.
Hoping someone here can point me in the right direction.
We would love to look into this for you, and hopefully get it amended ASAP.
We invite you to slide into our private messages, so we can take a closer look. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We look forward to talking to you soon.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I am dealing with the exact same situation. I have no idea how to get this Meta Horizon account off of my Facebook account. They have used their email for two-factor authorization so I cannot delete this from my Facebook account center! It is SO FRUSTRATING.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
