12-09-2022 12:31 PM
I recently ordered the Meta Quest 2/Beat Saber/Resident Evil package. It arrived today and does not include Beat Saber. I had read other reviews saying this occurred with others. There is no customer support line to call and the help pages don't provide any useful direction on how this can be corrected. Am I stuck with just returning it?
Solved! Go to Solution.
12-09-2022 12:41 PM
Hey @skittleflakes, we understand how this promotion can be a confusing process and we'll try to clear it up as best as possible. The Resident Evil code will be displayed in the box, however, the Beat Saber code is emailed to you after an activation of the headset. Please wait a few hours and you should receive that code sent to the same email used on the account.
If you don't receive the code after a few hours, please shoot us a message through PM so we can take a look at this for you. Select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
12-09-2022 12:41 PM
Hey @skittleflakes, we understand how this promotion can be a confusing process and we'll try to clear it up as best as possible. The Resident Evil code will be displayed in the box, however, the Beat Saber code is emailed to you after an activation of the headset. Please wait a few hours and you should receive that code sent to the same email used on the account.
If you don't receive the code after a few hours, please shoot us a message through PM so we can take a look at this for you. Select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
12-09-2022 12:44 PM
Thanks for explaining this. It would be helpful if this was detailed up front as part of either the advertising or in the follow up order confirmation.
12-09-2022 01:15 PM
Many people are having problems downloading Beat Saber using the email link or the mobile app notification.
Try one of these instead: