I keep getting emails saying I may not be using the right account for my age and my account will suspend in a few days but I've already set up a family account for myself and my kiddo. They log on and play under their child account. I've opened a help ticket over a week ago and haven't received a response. Does anyone know how to fix this?
Good luck. I've been dealing with this same problem for almost 2 weeks with no resolution!
I suggest that if you don't get an email reply within the time period Meta says they'll respond, then open a new ticket AND respond to the previous one. Rinse and repeat until they get back to you. It took me at least 3 support tickets before they ever responded. 26+ back-and-forth emails later and there's still no fix.
They *have* actually looked at my guardian and child accounts and determined that there is nothing wrong - but they will not do anything to prevent auto-suspension. Their response is: "If you are suspended, don't hesitate to contact us!" Seeing how unresponsive and dismissive they are, I'm not looking forward to dealing with them post-suspension.
Hi there! We apologize for our delayed response, as we have been experiencing a higher than normal volume of support requests throughout the holiday season. We understand not wanting to lose access to your Meta account, as it would affect your ability to enjoy VR. We want to assure you that we are here to help. We would like to dive deeper into this issue for you and provide you with any available information and resources.
So that we can authenticate your Meta account, we ask you to please send us a PM, which will allow us to help ensure your information remains private and protected. Please remember, you must be signed into the community first to send us a private message. Let us know if you have any further questions or concerns.
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Hi there, we wanted to follow up with you to see if you are still needing help with your suspended Meta account. Let us know; we are here to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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