My son's account for playing Meta Quest 2 suddenly stopped working. When logging on it says that the account is for 13 year old's but that he is 12 or younger. He is younger. It has always worked and I have been able to manage the account in family center such as setting screen time etc. Now when I try to access the account via family center it just throws an unknown error. My son is locked out from the account. The only thing he can do is to try proving he is 13 or older by adding a visa or uploading an ID. But it is a child account under family center management so why suddenly saying its a 13 year old's account? We have purchases bound to this account. We don't want to loose it. please help!
Hey there @es95pl! It looks like you're having trouble accessing the Family Center because your son is under 13 years old. The Family Center is for kids who are 13 and older. For children between 10 and 12, they will need a Parent-Managed account. You can find more information about the Family Center and Parent-Managed accounts in this article.
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I was just going to post the same exact thing. Any luck resovling this? I stuck it out last week with "help" and all they could say was to try to verify him as 13....
Another thing, he's no longer part of the family thing?
Sounds like you're having issues with account access on a parent managed account.
Please could you send us a private message so we can investigate?
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09-16-202411:14 PM - last edited on 09-16-202411:18 PM by KaminasWife
No, I started a case and got someone at Meta to work on it. When he couldn't help me further he escalated the case and I don't know if that is equal to trash the case into a bin, but they never responded after that, even with friendly reminders from me.
I just wanted then to convert the account to an acceptable account for Meta and to keep our purchases but that looks like too complicated for Meta to do.
I am deeply disappointed at Meta and will never recommend anyone using their VR stuff, especially not purchasing anything because you can end up not having access to your purchased items. Support experience is below zero when you actually have a real problem and needs real help, not by an AI but with a real engineer.
Nice community managers hanging here trying to help but when really having an issue there is no serious help to get.
We understand your frustration and would like to help you get your son's account back online ASAP! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Meta Quest Support
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Sounds like we're in the same boat. I'll keep updating this, hopefully some resolution soon. The weird part was that we had everything setup and working, and good, until whatever they did last weekend.
We also have thousands tied up in VR Games, really unfortunate at how this is going. If we can't get this figured out, I really think this would be the last straw of trying to use any meta product.
We totally understand that you're encountering some issues with access to parent managed account, and we know how this may be affecting your VR experiences. So we'd want to step in and assist you in getting this resolved as soon as possible. So please send us a private message so that we may better help you.
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We are just checking if everything is alright. We haven't heard from you since then. We assume your issue has been solved. If not, please send us a private message.
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