11-20-2024 08:17 AM
I've had an email from Meta regarding one of my children's Quest/Meta accounts, telling me that due to a policy change I need to approve the change to keep the account open or it will be locked out.
I click the link in the email and it takes me to Family Centre and a pop up displays telling me to "confirm" the changes. When I click "confirm" I get a message saying "Something went wrong, try again later".
I've had this for several days now and now amount of "trying again later" is resolving the issue.
I would like to contact support however going through all the various links to support on the website lead me to dead ends - I can't get device support through the Quest hardware route because *I* don't have a quest headset on my account (only the kids do), going through the oculus store support tells me they can't help because its not part of the store, I've tried the various "app" routes but again none of the options really fits this issue and something close still ends up telling me that I'm not in the right place to get support on this subject.
Is there any way of raising a ticket due to an error within "Family Center"?
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