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chewylisa35
Honored Guest

Hi when playing games on my vr everytime I look up my screen goes black why is this happening 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @chewylisa35! We appreciate you bringing your issue with your display to our attention. We want our fellow gamers to be comfortable in there experience when gaming with us, so no worries, we'll be happy to assist you with this. Before we do so, we'll need to clarify a few things with you.

 

  • What troubleshooting steps if any have you already tried?
  • How long has  this been an issue for you?
  • Does this only happen on certain games or all of them?

If you haven't done so already, let's try rebooting your headset by turning it off and then turning it back on. Then we'd like you to try Factory resetting your headset using the steps provided here. Let us know if you have any further questions, We will be looking forward to hearing back from you on this.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there! We're just checking in to see if you're still needing further assistance regarding your issue with your display. If so, please let us know. We'd be happy to continue working with you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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