Firmware v68 seems has a limited connection to every Wi-Fi Network I try

[FacelessClown]

Installed v68 update via Sideload Update option.

Connected to Wi-Fi I've been using all the time and it says connected, but nothing loads at all. Not profile, not any app. Even when i click on app library, i get this spinning load icon forever, but it doesn't show anything. I've tried to connect to mobile wi-fi - same result. Tried to make a wi-fi hotspot at PC - nothing. Tried to apply VPN to the hotspot - no luck.

I've tried to login via Meta App using smartphone and connect quest 2 to the wi-fi via app, didn't work.

Also noticed that after each reboot date sets itself to 4 of August and time at around 6:03am.

So at the current state I have no access to internet and no access to any app i have installed.

Don't like an idea of factory reset

[MetaQuestSupport]

Hey there @FacelessClown,

We appreciate you reaching out. We understand it can be a frustrating experience when you have Wi-Fi issues with your Meta Quest 2.

Please ensure that the dual-band feature of your router is disabled, so the headset and router can be on the same channel. Also, please move closer to the router to ensure you have a strong signal.

Please don't hesitate to reach out again if you're still experiencing issues.

See you in VR!

[FacelessClown]

Dual-band feature was always disabled. I used that router all the time to connect. Signal is full strong

[MetaQuestSupport]

Hi again,

We appreciate you carrying out those troubleshooting steps. We could also try following steps:

• Disconnect any unnecessary USB devices (everything but the headset, keyboard, and mouse) and try the headset in another USB 3.0 port.
• Reboot the headset.
• Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)
• Connect to the problematic network and submit a bug report.

Following these steps,  a factory reset would be advised.

Let us know if these steps have resolved the issue!

[FacelessClown · Accepted solution]

I've fixed it, but that was a weird solution. Maybe it will help someone

Steps were:

1. Connect to wi-fi. Still no internet access

2. Via mobile app, connect to quest 2, click App Library and try to launch the browser.

3. Browser DIDN'T show up in the headset, while in mobile app it says that browser was launched.

4. Restarted quest 2.

5. After the boot browser appeared in a bottom quick access menu. I've clicked on it and could use the search. Application library start working as well.

So far, so good. Hope it'll help someone.

[MetaQuestSupport]

Hey @FacelessClown,

Thank you for sharing a fix to the issue. We are glad that the issue has been resolved.

Please don't hesitate to reach out should you have any other issues.

See you in VR!