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Honored Guest

I want to refund the game, but it won’t let me through the app, the game won’t even load up and I want to get my money back, is there another way to ask for a refund?


Community Manager
Community Manager

Hello and welcome! We see you're requesting a refund and having issues with the game loading; don't worry, we can help you get this issue resolved as soon as possible. To ensure that the game loads properly, please ensure that the device is up to date and that the WiFi connection is working properly.


Please PM us if you want to proceed with the refund. Please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!


Fitxr is now a subscription based game, it hasn't been a full purchase in over a year.  So there is nothing to refund, essentially you just get the app for free, pay a subscription to get all workouts.


Unless you started a subscription the only option is to cancel it.

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