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Fix for Sensor Disconnection Issue

cybereality
Grand Champion
We've just started rolling out a possible fix for the repeated sensor disconnection issue. This is a problem that could cause the sensor to disconnect while idle on certain hardware configurations. Although we had some trouble reproducing the exact problem in our lab, we have a good idea of what the core issue was and believe it may be resolved.

Some customers have already received the update, and everyone else should have it within a few hours. The update should happen automatically, but you'll have to just unplug and replug the sensor to reset its state.

I'd recommend people wait until later this evening to test and see if the fix actually resolves their issue. Either way, please report back so we can understand if the fix was a success. Thanks.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
304 REPLIES 304

joelthedangerou
Explorer
Praise the lord oculus christ. o:) 

Edit #1: Just one question: Is there anything other included in the patch, or is this strictly for the USB disconnects?

Edit #2: I had constant USB disconnects & reconnects for 20 minutes, then i recieved the update, pressed "update" and after oculus restarted i havent heard a single usb disconnect in 5 minutes. Lets go peeps.

Edit #3: Going on 30 minutes now. Still nothing. Lets hope this continues 🙂

cybereality
Grand Champion
This patch was strictly for the sensor issue, nothing else. Glad to hear this seems to fix it for you.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Jusztin
Explorer
Fingers crossed.

eXBonez
Explorer
What's the REV # of the update so we know if we have it or not?

tjader
Honored Guest
Is this fix only for sensor disconnections or does it also fix headset disconnections?

cybereality
Grand Champion
@XB0NEZ the new update is 1.7.0.270909
@tjader this hotfix is specifically for the sensor issue only.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

cybereality
Grand Champion
The fix should be rolled out to everyone now. Please update the app, if it asks, and then unplug and replug your sensor. Thanks.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

XMerc
Expert Protege
Ok just played for about 30 minutes with the update and SO FAR everything is good. Hopefully this is a permanent fix :). Thanks for your hard work Oculus team....I know we all appreciate it! 

eXBonez
Explorer
Thank you, looks like I got the update. 

What about the Microsoft wireless adapter for the bundled XBOX 360 controller?  That keeps disconnecting with error as well.  I know it's a Microsoft issue with the anniversary update. However, Oculus did bundle it with their device and it's the only way to play games if you don't have any other controller.

I would expect Oculus to work with Microsoft to get this issue resolved as well.  Is there any update on this?
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