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Fix for Sensor Disconnection Issue

cybereality
Grand Champion
We've just started rolling out a possible fix for the repeated sensor disconnection issue. This is a problem that could cause the sensor to disconnect while idle on certain hardware configurations. Although we had some trouble reproducing the exact problem in our lab, we have a good idea of what the core issue was and believe it may be resolved.

Some customers have already received the update, and everyone else should have it within a few hours. The update should happen automatically, but you'll have to just unplug and replug the sensor to reset its state.

I'd recommend people wait until later this evening to test and see if the fix actually resolves their issue. Either way, please report back so we can understand if the fix was a success. Thanks.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
304 REPLIES 304

edmg
Trustee
1.10 seems to be worse than 1.9. With 1.9 it seemed that Oculus reported they couldn't find the sensor, but tracking seemed to work and restarting the Oculus softwaer would get the sensor back. Now tracking no longer works when it loses the sensor, and the sensor won't come back on a restart. Oculus can't see it, even though 'Rift Sensor' is listed in Windows Device Manager.

I'm almost at the point where I'll have to pull my Vive out of the closet again.

clemenca
Protege
@ftonin my I5 is also overclocked to 4.2GHZ, for me it was definitley the bad original W10 Microshit USB 3.0 eXtensible Host Controller driver. since i changed it to Intel original W7 driver i had no more problems at all.

ftonin
Honored Guest
Thank you Clemenca, so that rules out overclocking as the culprit of the sensor disconnect issue.

I think I might have to try your W7 solution...

rytecno
Honored Guest
Im still having this issue.  I see the last posts are a year ago.  Am I the only one still having issues?

cybereality
Grand Champion
Might be a good idea to submit a support ticket.
https://tickets.oculus.com
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
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