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Flavius_dj tribe plus issue

Flavius_DJ
Honored Guest

Hi and thank you for reply, I tried from the headset  quest 2, inside the app, and from the website oculus store, even if I added to mine 2 Amex card a brand new PayPal mastercard, think that I use to pay games and app from your store, never hade this issue before, The errore message state that my payment metod is not verifierad.

Help me to resolve this, thank you 🙏
1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

We appreciate you updating us on your payment issue. We know how this feels, and we'd love to help get this sorted out! Please try these troubleshooting options:

  • Check to see if the financial institution placed any restrictions
  • Try another network connection type or location
  • Try different combinations of the area/zip code
  • Restart the device
  • Try another device
  • Try another payment method.
  • Try another web browser

 

If this doesn't help, you'll need to submit a ticket with our support team here.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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