Maybe Meta has accidentally disabled your account to protect you from making purchases. At this point I've tried EVERYTHING. Try this as a last resort. If nothing contact your Better Business Bureau and your FTC for future help.
Hey there @shanetography! We definitely want for you to be able to update your saved payment methods! We have some troubleshooting steps you can try here:
Try deleting the existing payment method before adding a new one.
Try adding the payment method from another device completely (another computer, phone, or tablet.)
Try adding the payment method from within virtual reality by using the headset.
Try adding the payment method while connected to a different network (another Wi-Fi network or a cellular data connection on a phone, if available).
Some non-residential networks may cause this issue. (for example, business, public, government, military, etc.)
Certain network security settings may cause this issue, even on residential networks for example, antivirus, firewall, proxy, router-specific settings).
Hopefully those steps will get things working for you. If you continue to have issues, please reach out over a PM and we'll be able to take a look into your account. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I tried. For some weird reason it keeps bringing me back to my Facebook page. So I don't know what's going on with Meta right now I don't work for them I'm only trying to help is all. My best bet is to keep complaining till they take a hint.
Oh no, @SsjSora! We don't like to hear that you are having payment issues with your Meta account. We want you to be able to purchase games and content whenever you desire. We would love to take a look into this for you right away. Please feel free to PM us if you would like further assistance.
Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi again, @SsjSora! We wanted to reach back out to you and see if you still need assistance with the payment issue on your Meta account! If you have contacted us via PM, that's perfect! If you still need assistance, please feel free to reach back out whenever it is convenient for you. We are always here to help!
Thank you for being the best part of Meta Quest!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
The credit card on my Meta account has expired, so my subscriptions have been interrupted. When I try to add a new card, I get the following pop up message: "Something went wrong. We're having trouble completing your request. Please try again." I've tried again, many times. I've used multiple different cards--all valid with available funds. I've checked, double checked, and triple checked the information I'm entering. I've used multiple browsers. I get the same error message every time. I'd like to get my account back in order and back to normal. Can you help?
Hey there @shanetography! We definitely want for you to be able to update your saved payment methods! We have some troubleshooting steps you can try here:
Try deleting the existing payment method before adding a new one.
Try adding the payment method from another device completely (another computer, phone, or tablet.)
Try adding the payment method from within virtual reality by using the headset.
Try adding the payment method while connected to a different network (another Wi-Fi network or a cellular data connection on a phone, if available).
Some non-residential networks may cause this issue. (for example, business, public, government, military, etc.)
Certain network security settings may cause this issue, even on residential networks for example, antivirus, firewall, proxy, router-specific settings).
Hopefully those steps will get things working for you. If you continue to have issues, please reach out over a PM and we'll be able to take a look into your account. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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