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For those who are having trouble with their payment methods. Try doing this.

SsjSora
Adventurer

https://www.meta.com/help/meta-pay/meta-pay-account-disabled/

Maybe Meta has accidentally disabled your account to protect you from making purchases. At this point I've tried EVERYTHING. Try this as a last resort. If nothing contact your Better Business Bureau and your FTC for future help.

5 REPLIES 5

Ashuraii
Protege

Well, have you tried it for yourself? Did it work? 

I tried. For some weird reason it keeps bringing me back to my Facebook page. So I don't know what's going on with Meta right now I don't work for them I'm only trying to help is all. My best bet is to keep complaining till they take a hint.

So, your Meta account is connected to your Facebook account?

I'm wondering if all the people having trouble purchasing in store have merged their Facebook account with the Meta account.🤔

I haven't merged my accounts and have no problems to buy anything.

Oh no, @SsjSora! We don't like to hear that you are having payment issues with your Meta account. We want you to be able to purchase games and content whenever you desire. We would love to take a look into this for you right away. Please feel free to PM us if you would like further assistance.

 

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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Hi again, @SsjSora! We wanted to reach back out to you and see if you still need assistance with the payment issue on your Meta account! If you have contacted us via PM, that's perfect! If you still need assistance, please feel free to reach back out whenever it is convenient for you. We are always here to help!

 

Thank you for being the best part of Meta Quest!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!