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Forced to make Meta account. Lost old gmail account

CheerfulHeron5514
Honored Guest

Today I went to use the meta app and it forced logged me out of my Gmail and said I need to make a Meta account. It said if I want to use my Gmail that everything would have to be transferred.

It set up with Facebook and now all my games and payment methods are gone from my Gmail and if I try to add account it goes straight to instagram login

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hi again!

 

We understand you're having trouble finding your purchased apps, payment methods. and other history upon migrating via Facebook. Worry not as we're here to assist you on this. In order peer into the issue, we'd need some additional information (which may bear sensitive information) from you. For this reason, we'd recommend you to send us a private message.

 

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

See you there!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Apologies as we've not shared the hyperlink on how to send us a private message. All you need to do is, select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Upon that, click on "Send a Message". Please remember that you need to be signed into the community before you can send us a private message.

 

See you there!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again,

 

We are yet to hear from you.

 

Please feel free to get in touch if you are still having issues.

 

We will be happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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