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Forced to make and merge Meta account with Facebook account

Candle2222
Honored Guest

I installed Oculus on new computer and was forced to make and merge my Facebook account with Meta.  Now, when I log into Oculus software it no longer recognizes any of my previous purchases.  It seemed to overwrite my existing Profile information.  My purchases are still on my Quest 2 Headset, but when connected to the store, it does not recognize those purchases and I have no history in my library or anywhere else.  My phone won't even connect to my Headset anymore.  It continually says, Meta Quest 2 Not Connected.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Candle2222! We can definitely understand your concerns regarding the games and apps that aren't showing up for you anymore, and we'd love to help out! By the sounds of it, a new account was created by mistake. Please send us a PM and we'll help you get back into your original account! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing from you! 

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MetaQuestSupport
Community Manager
Community Manager

Hey there, @Candle2222! We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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