02-02-2023 09:15 AM
I installed Oculus on new computer and was forced to make and merge my Facebook account with Meta. Now, when I log into Oculus software it no longer recognizes any of my previous purchases. It seemed to overwrite my existing Profile information. My purchases are still on my Quest 2 Headset, but when connected to the store, it does not recognize those purchases and I have no history in my library or anywhere else. My phone won't even connect to my Headset anymore. It continually says, Meta Quest 2 Not Connected.
02-02-2023 03:32 PM
Hey there, @Candle2222! We can definitely understand your concerns regarding the games and apps that aren't showing up for you anymore, and we'd love to help out! By the sounds of it, a new account was created by mistake. Please send us a PM and we'll help you get back into your original account! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing from you!
02-03-2023 03:46 PM
Hey there, @Candle2222! We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!