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Forgot lock pattern at app level

JessTurkey
Level 2

Any suggestions on how to remove a forgotten lock pattern on one app/game on the Quest2? Trying to do it from the Quest app and in order to remove the pattern, it asks you to input the pattern. Can’t do that when you’ve forgotten it. Now locked out of a $50 game and can’t play it. Tried uninstalling and reinstalling the game, but the lock pattern is still there. Trying to avoid having to do a factory reset of the whole device. Thanks!

3 REPLIES 3

Pixie40
Level 11

When you go into options from Home you can remove a lock pattern. Yes, you need to know it. But there's also an option for if you've forgotten your lock pattern.

Lo, a quest! I seek the threads of my future in the seeds of the past.

unfortunately, we don’t have the “forgot lock pattern” option at the app level. Only for the device. We can’t toggle the lock pattern to off at the app level without knowing the lock pattern.

Hey JessTurkey. We know how frustrating it can be getting locked out of your account, we're here to help! The only way you can remove the Unlock Pattern from the headset is to factory reset the device. We understand this isn't always ideal, luckily you can enable cloud backup to ensure you don't lose your data! Check here for the steps to factory reset. If you need anything else, let us know and we'll be happy to assist! Happy gaming!