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Former Email deactivated, unable to retrieve pin

PlayfulMantisShrimp9169
Honored Guest

My oculus account has only one email attached to it, but due to some recent account issues with the business who hosted that email for me, it is now deactivated and no longer able to receive mail. I would love to add a current email to the account so I can regain access, but I am not able to interact with the account at all. Help?

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hi there, 

 

Thank you for bringing this issue to our attention. 

We know losing access to your email is never part of the plan and we are here to make life that little bit easier. Would you please reach out to us directly as we will require some information about your device or account that we wouldn't want you to disclose in a public space.  

 

Please send us a private message to help you with this query. Select our name to get to our profile page, or click here. Next, click "Send a Message".  Please remember, you must be signed into the community first to send us a private message.  

 

We hope to hear from you soon!
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi there, 

 

Thank you for bringing this issue to our attention. 

We know losing access to your email is never part of the plan and we are here to make life that little bit easier. Would you please reach out to us directly as we will require some information about your device or account that we wouldn't want you to disclose in a public space.  

 

Please send us a private message to help you with this query. Select our name to get to our profile page, or click here. Next, click "Send a Message".  Please remember, you must be signed into the community first to send us a private message.  

 

We hope to hear from you soon!
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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